Water Damage FAQs

I have standing water in my business/residence. What should I do now?
Do not go into rooms with standing water and electrical appliances. Contact a water damage professional immediately.
Does it matter how long water has been standing in a room?
Yes. The longer wood, drywall, carpet, or hardwood floors remain wet, the greater the damage, the longer the drying process will take. Time is of the essence. Mold begins to form in just 48 to 72 hours.
How long will it take to dry my house or business?
The length of time depends on the type of material being dried and the amount of time a room has been exposed to water. Usually, drying time takes between two to five days, with the average drying time three days. If the problem occurs in a large facility or a large basement, for example, drying time can take longer. Specialty drying of items such as hardwood floors also increases drying time.

Bixler Corporation employs advanced equipment and procedures to ensure that the drying process is completed in an efficient and professional manner.

Do I have to wait for my insurance adjuster before I call a water restoration company?
No. Homeowners and business owners are responsible for mitigating any loss to their properties.

If an agent or adjuster insists on waiting until he/she can visit the site, ask for a statement indicating that they are willing to accept all responsibility for further damage.

Do I have to use the water damage company the insurance representative suggests?
By law, insurance companies cannot tell you what water restoration company to hire. You can be sure that Bixler Corporation will have the owner’s best interest in mind. Remember, time is of the essence, but you can choose any company to mitigate your loss.
How can I tell whether my water damage is covered by insurance?
Whether or not insurance will cover water damage depends on the cause of the loss. For example, an exploding hot water heater will usually be covered. Storm damage caused by high winds and/or rain is usually covered. Storm ground water is often not covered by insurance. Bixler Corporation’s professionals have years of experience navigating insurance policies and can help an owner work through the claim process.
When do I have to pay my deductible?
The deductible is the amount that a person or company owes out of pocket, and this is so stated in the insurance policy. For instance, if a person experience’s a $5,000 loss and has a deductible of $1,000, the insurance company will reimburse this person for $4,000. However, the cost of the mitigation is still $5,000 to be paid to the restoration company.
What can I do if I discover a leaky pipe at 3:00 am?
Bixler Corporation takes calls 24/7. Call immediately. Our answering service will immediately connect you to a service professional.
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